RETURNS/EXCHANGES OF ITEMS

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All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items.  This includes holiday sales, site-wide or product specific flash sales, custom items, and items purchased using sale codes.  We will fix any mistaskes made on behalf of the company.

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If the product you received is deemed defective your order is eligible for a refund.

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Thank you for understanding our policy!

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I RECEIVED A DEFECTIVE/WRONG PRODUCT

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First, we apologize for the mix-up and want to ensure you get the right item as quickly as possible!  Feel free to send us and email at hello@lovelywhatnots.net to notify us of the mix up.  Please include your order number, name, and email used on the order.  Make sure to specify the concern:  original product ordered as well as the actual product you received including the style/design, color, and size. Please attach picture of the product(s) showing the mishap.  Example:  showing the defect, the size, or wrong item.

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COLOR DISCLAIMER

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Due to variations in monitor settings, Lovely Whatnots makes no guarantees regarding color matches of product.

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Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the Lovely Whatnots thread guide options.

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WHEN WILL MY ORDER BE SHIPPED?

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Due to products being made to order, orders will take 2-4 weeks to process and ship.  If your orders take more than 4 weeks to ship you will be refunded 100% of your shipping cost.  This policy begins 24 hours after your order is placed and proccessed.

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For international shipping please allow an additional 7-21 business days.

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Orders places on the weekend and holidays are processed on the next business day.

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My order says delivered but I have not received it, what should I do?

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USPS is responsible for the delivery of the package.  In the event you are unable to locate the package posted "in-transit" or "delivered" we recommend contacting your local post office.

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Shipping Address Issues

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Lovely Whatnots WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen misplaces, or incorrectly delivered shipments.

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It is the customer's responsibility to provide the correct information before submitting their order.  If the shipping or product information provided is incorrectly entered at the purchase we are not able to make any changes.

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DELIVERY ISSUES

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All orders with delivery issues where the package is labeled delivered and the customer did not receive the package must file a claim with the shipping company.  If the claim is unsuccessful upon further review we may issue store credit for the amount of the package that is in question.

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Why is my order still in "Pre-shipment"?

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Tracking numbers are sent to your email as soon as your order's label is printed.  This means that the shipping procces has begun and your tracking number will update as soon as USPS scans your order in.  This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days.  Please only contact us about this if your\ order surpassed the estimated time for shipment.

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Is my LW shirt men's or women's sizing?

All Lovely Whatnots shirts, hats, ,and hoodies are unisex sizings.

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PRICE CHANGE

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Prices for our products are subject to change without notice.

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The price your order was purchased and confirmed for is final.  Prices will not be retroactively adjusted.

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IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?

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Refunds are sent to the original form of payment.  If you no longer have the original payment method you will be responsible to reach out to your financial institution.

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